⟶ Introduction
I'm Taylor. I spent 5 years at Twilio mastering the art of technical discovery before shifting into product design. Today, I use that commercial edge and AI-accelerated workflows to design high-impact B2B software and conversational agents.
Product DesignInteractionDesign SystemsBrand & IdentityPrototypingStrategyProduct DesignInteractionDesign SystemsBrand & IdentityPrototypingStrategy
⟶ Selected Work
Case studies
2023 — 202601
GWI / 2025
Turning a vending machine into a conversational AI agent
AIB2B SaaSResearch
+215%
Week 1 retention
+109%
Sources explored
02
GWI / 2025
Shipping growth experiments in a team of 1
GrowthB2B SaaSNo-code
2.4x
Completion rate
1
Framework, team of one
03
Marketreach (Royal Mail Group) / 2025
UX research to inform website evolution
UX ResearchInformation ArchitectureWeb
87.5
SUS score
279
New web pages
04
CoachUp Care / 2024
Designing a social fitness feature from 0–1 for a healthcare workforce platform
Product DesignDesign SystemsWeb & Mobile
120+
Screens redesigned
0→1
Social fitness feature
05
AquaPhoenix / 2024
Improved navigation and a new slick UI
UX ResearchInformation ArchitectureWeb
531
Pages restructured
2
Brands unified
